Frequently Asked Questions
What are the benefits of purchasing from Sleepytroll.com
You get a 30-day satisfaction guarantee on your Sleepytroll, as well as free shipping* and no added taxes or fees.
*On orders over 99 EUR
Can I buy Sleepytroll from a retailer?
Yes, you can find our list of retailers here
Can I cancel my order if I change my mind?
You can cancel your order at any time before the item has been packed or dispatched by our warehouse. If the order has been dispatched and you still wish to cancel the order, we will arrange for the item to be returned and provide you with a refund less a 20 EUR shipping fee.
What's included in the price?
For the Sleepytroll you get
1 x Sleepytroll Baby Rocker + 1 international charger
For the Bed Adaptor you get 1 x
Bed Adaptor + 1 x Allan Wrench
For the Bed Rocker Feet you get
4 x Bed Rocker Feet + 4 x screws
When will I receive my order?
We aim to deliver within 3 business days in Europe and 5 business days in rest of the world. Delays might occur take longer due to warehouse or carrier backlogs.
SHPPING AND DELIVERY
Is duties and customs fees included?
Yes, duties and custom fees are included (only customers in Russia will have to pay import duties upon receival of their order). Should you somehow still get a payment inquiry please contact us at firstname.lastname@example.org and we will reimburse you.
Is shipping included in the price?
Shipping is included in all orders over 99 EUR. Orders below this amount will be charged 10 € for their shipping.
When will I recieve my order?
We aim to deliver within 3 business days in Europe and 5 business days in rest of the world. Please note that it might take longer due to warehouse or carrier backlogs.
Which shipping carriers do you use?
We use UPS, DHL or Evri depending on the destination of the delivery.
Why was my order not delivered?
Sometimes customs mistakenly think Sleepytroll contains lithium batteries (which are considered dangerous goods) and will return the shipment. In these rare occasions we will contact you and resend the package.
Please also make sure that your address and contact information is correctly written as the carriers will refuse deliveries to an address that is not registered to your name.
Will Sleepytroll work on my baby?
Sleepytroll is a wonderful sleeping aid, but it does not work on all babies. Does your baby like being in the stroller or crib, and like being rocked? Then chances are it will work wonders! Keep in mind that we have a 30-day satisfaction guarantee should your baby somehow not be seduced by our rocking motions 😉
How to use the Sleepytroll correctly?
The Sleepytroll should always be mounted vertically, as mounting it in any other ways will put excessive pressure on the motor and void the legal guarantee.
It is also important to tighten the strap, as the stroller/car seat/crib should be moving, not the Sleepytroll.
Close charger port when charging is finished. Sleepytroll can be used in temperatures from -10C/14F
to 35C/95F. Please read the manual for information on the correct
storage when storing over time.
Does the Bed Rocker Feet work on my crib?
Bed Rocker Feet works on cribs with wooden legs that are not heavier than 22kg/48,5lbs (excluding the weight of mattress, beddings, and baby).
How to install Bed Rocker Feet?
You would need to drill 3mm holes in the wooden legs. Please see our instructions here
Do I need Bed Rocker Feet and Adapter to rock my crib/cot?
Is your baby’s bed already rockable by hand? Then you might not need the Bed Rocker Feet. Is there somewhere to add the Sleepytroll vertically (important!) on the bed? Then you might not need the Bed Adapter. However, if you are not able to rock the bed by hand and there is nowhere to hang Sleepytroll vertically on the bed you would need both.
How to take care of your Sleepytroll
When not in use, remove the charger from the wall and store the product in a dry place out of direct sunlight and out of reach of children.
When storing the product for long periods, be sure to charge at least twice a year to prevent deterioration in performance due to self-discharging and choose a storage area where the temperature is between +10ºC and +30ºC. Clean the product with a cloth dampened with water only. Do not use soap or chemicals on the cloth.
Why does Sleepytroll use NiMh batteries?
Despite the extra cost, we have decided to use NiMH batteries in Sleepytroll as they are safer than lithium-ion batteries because they contain less active material.
When selling a product that operates in the vicinity of a baby safety is of the utmost importance.
NiMH batteries can also be brought on airplanes, both in hand luggage and
Is Sleepytroll certified?
Yes, Sleepytroll is CE and FCC certified. Sleepytroll is extensively safety tested by TÜV, a global product testing company.
Will rocking my stroller with Sleepytroll Baby Rocker void my stroller’s warranty?
No. Sleepytroll is designed to mimic the movement of a parent rocking and will not void your stroller’s guarantee.